Return Policy

Elegant Moments, Inc. stands behind the quality of our merchandise. Please inspect your order carefully. If you have any damages or a quantity discrepancy please let us know within 5 business days.

  • You must email us at elegantmoments2@aol.com or call us at 800-876-4363 for authorization before you send anything back.
  • If you ordered clothing/intimate apparel/lingerie and are unhappy with the size/design, you can exchange it for another size provided the item has not been washed, worn, and is in re-sellable condition. You are responsible for ALL shipping costs, which will include re-shipping the new item(s) to you. This will be outlined in your Return Authorization email from us as we still give you payment and shipping options.
  • Due to the nature of our business, any returns for a full credit (less shipping and handling) will also be subject to a 15% restocking fee.
  • If you received the wrong item or the item was defective/damaged you will incur no additional shipping charges.
    • For US Customers – Once we receive your return, we will re-ship your new item and you will be emailed your new tracking number.
    • For International Customers – You will have to send us the package back via standard international mail only, along with a receipt of what you paid for shipping and we will refund your money upon receiving your return. We will re-ship your new item and you will be emailed your new tracking number.
  • Sale/Clearance merchandise is not returnable.
  • All returns and exchanges must be made within 30 days from the ship date to one of the following locations:

    via USPS:
    Elegant Moments
    Returns Department
    PO Box 9
    Peckville, PA 18452

    via FedEx, UPS, DHL, FTL, LTL:
    Elegant Moments
    Returns Department
    3370 Scranton Carbondale Hwy
    Blakely, PA 18447